Frequently Asked Questions

Everything you need to know about our products, shipping, and cosmic mission.

Where does the Kurzgesagt Shop ship to?

We ship our products worldwide. Standard shipping times vary depending on your location, but most international orders arrive within 10-21 business days.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey through the galaxy.

What is your return policy?

We want you to love your gear. If you are not satisfied, you can return unused and unopened items within 30 days of delivery for a full refund, excluding shipping costs.

Are your products sustainably produced?

Yes, we strive for high-quality, sustainable production. Many of our posters and notebooks use FSC-certified paper, and we work closely with manufacturers to ensure ethical labor standards.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Will I have to pay customs or import duties?

For international orders outside of the US or EU (depending on the warehouse used), your package may be subject to import taxes or customs fees. These charges are determined by your local government and are the responsibility of the customer.